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Troubleshooting USTravelDocs Login Issues: How to Prevent and Fix Unexpected Logouts

Experiencing ustraveldocs login issues or frequent logouts learn how to prevent and fix ustraveldocs logout problems to streamline your travel documentation process..

Key Takeaways:

• Prevent and fix USTravelDocs login issues with tips like clearing your browser’s cache and having a stable internet connection.
• If login issues persist, try resetting your password, disabling browser extensions, and contacting customer support.
• Stay updated on government advisories and seek assistance from online forums or immigration experts for persistent problems.

Navigating USTravelDocs Login Issues: A Guide to Seamless Account Access

Are you experiencing frequent logouts on USTravelDocs, resulting in interruptions to your visa application process ? This can be particularly frustrating when you’re trying to schedule appointments or fill out necessary forms for your travel to the United States. In this blog post, we’ll explore some effective strategies to prevent or fix USTravelDocs login issues, ensuring your immigration tasks proceed smoothly.

Understanding USTravelDocs System Requirements

Before delving into solutions, it’s important to understand that the USTravelDocs website has specific system requirements for optimal performance. Ensure that your browser is up-to-date and that cookies and JavaScript are enabled. Occasionally, technical glitches can result from outdated software or incompatible browsers.

Also of Interest:

Understanding the dol’s perm audit process: tips for a successful perm application, j-1 vs r-1 visa: comparing exchange visitor and religious worker options.

How to Prevent USTravelDocs Logout

Preventing unexpected logouts on USTravelDocs begins with addressing common triggers. Here are actionable tips to enhance your user experience:

• Persistent Internet Connection: A stable internet connection is crucial. Interruptions in connectivity can cause the site to logout automatically.
• Browser Compatibility: Use a supported browser. USTravelDocs is designed to work best with browsers like Google Chrome, Firefox, Safari, and Internet Explorer.
• Clear Your Browser’s Cache: Regularly clear your cache and cookies. This prevents login issues that arise from stored data conflicts.

Solving USTravelDocs Login Issues

Despite taking preventive measures, if you find yourself facing login issues, there are several steps you can take:

• Reset Your Password: Simple but often effective, resetting your password can resolve login problems. Make sure to create a strong, unique password according to the website’s guidelines.
• Disable Browser Extensions/Add-ons: Certain extensions or add-ons may interfere with website functionality. Try accessing USTravelDocs with extensions disabled.
• Check Website Updates: At times, USTravelDocs may be undergoing maintenance. Check for any notifications about updates or downtime schedules.

What to Do If Preventative Steps Fail

If you’ve followed the above advice and are still experiencing ustraveldocs login issues or frequent logouts, further investigation is required:

• Customer Support: Reach out to USTravelDocs customer support for assistance. Their team can guide you through troubleshooting steps specific to your situation.

Check Government Advisories: Keep an eye on official advisories that may affect website operations. For example, high-traffic periods can cause technical difficulties.

USTravelDocs Login Issues Forum: Sometimes, other users can provide insights into how they resolved similar issues. Online communities and forums can be a resource for shared experiences and solutions.

Remember, when dealing with ustraveldocs login issues, patience and persistence are key. With these tips, you can aim for a hassle-free experience as you manage your visa application or immigration procedures. And, if you encounter persistent problems, don’t hesitate to seek professional assistance from immigration experts or technical support teams.

For the most accurate and up-to-date information on visa processes and USTravelDocs operations, always refer to the official website and government resources. They are your best source for official announcements and guidelines regarding travel and immigration to the United States.

Navigating the USTravelDocs platform should not detract from your excitement about traveling to or within the United States. With the right troubleshooting techniques and assistance from customer support when necessary, you can address the ustraveldocs login issues effectively and focus on the more important aspects of your journey.

Did You Know?

• Immigrants Make Up a Significant Percentage of the U.S. Workforce: Did you know that immigrants play a major role in the U.S. workforce? According to the Migration Policy Institute, as of 2018, immigrants accounted for approximately 17% of the total U.S. civilian workforce. They contribute to various sectors, including healthcare, technology, agriculture, and construction, among others.

The United States Has a Long History of Immigration: Immigration to the United States is not a recent phenomenon. In fact, the country has a rich history of immigration dating back centuries. From the early colonial period to the present day, waves of immigrants from different parts of the world have shaped the cultural and ethnic diversity of the United States.

Diversity Visa Lottery: Every year, the United States Diversity Visa (DV) lottery program provides an opportunity for individuals from countries with historically low immigration rates to have a chance at obtaining permanent residency. The program allocates 50,000 visas through a randomized selection process, offering a unique pathway for immigration to the United States.

Temporary Protected Status: Temporary Protected Status (TPS) is a program established by the U.S. government to provide temporary relief and protection to eligible individuals from certain countries experiencing ongoing armed conflict, natural disasters, or other extraordinary conditions. TPS grants individuals the ability to reside and work legally in the United States until the conditions in their home country improve.

Language Diversity: The United States is a linguistically diverse country, with over 350 languages spoken by its residents. While English is the most widely spoken language, other commonly spoken languages include Spanish, Chinese, Tagalog, Vietnamese, French, Arabic, and Korean, among others. This linguistic diversity reflects the nation’s history of immigration and cultural integration.

Refugees and Asylum Seekers : The United States is a key destination for refugees and asylum seekers fleeing persecution, violence, or other forms of harm in their home countries. The U.S. Refugee Admissions Program provides a pathway for refugees to seek protection and resettlement in the United States, while asylum seekers present themselves at the U.S. border or within the country to seek protection under international humanitarian law.

Naturalization Process: Becoming a U.S. citizen through naturalization is a significant milestone for many immigrants. To qualify for naturalization, immigrants must meet certain requirements, including a period of lawful permanent residency, knowledge of English and U.S. civics, and good moral character. Once naturalized, individuals gain the rights and responsibilities of U.S. citizenship.

Family-Based Immigration: Family reunification is a cornerstone of the U.S. immigration system. U.S. citizens and lawful permanent residents can sponsor their immediate relatives, including spouses, parents, and unmarried children, for immigration to the United States. Family-based immigration helps strengthen family bonds and contributes to the social fabric of the nation.

Contributions of Immigrant Entrepreneurs: Immigrants have long been an integral part of America’s entrepreneurial spirit. Many iconic U.S. companies, including Google, Tesla, and Intel, were co-founded by immigrant entrepreneurs. These visionary individuals have not only created jobs but also driven innovation and economic growth, making significant contributions to the United States.

Dreamers and DACA: The Deferred Action for Childhood Arrivals (DACA) program, established in 2012, provides temporary relief from deportation and work authorization to eligible individuals who were brought to the United States as children. Known as Dreamers, these individuals have grown up in the United States and consider it their home, contributing to their communities and aspiring to achieve their dreams.

Remember, immigration is a complex and multifaceted topic. Exploring these lesser-known facts not only enhances our understanding of the subject but also promotes a more inclusive and informed discussion about immigration’s impact on society.

Learn today

Glossary or Definitions

• USTravelDocs : An online platform operated by the U.S. Department of State that facilitates visa application processes and provides information related to travel and immigration to the United States.

Logouts : The act of being logged out or signed out of the USTravelDocs platform, resulting in the user being required to sign in again to continue using the services.

Visa : A document issued by a country’s government allowing an individual to enter, stay, or reside in that country for a specific period, typically for the purpose of tourism, work, study, or other authorized activities.

Appointment : A scheduled meeting or time slot for an individual to visit a U.S. embassy or consulate to complete visa-related processes, such as interviews or document submissions.

Browser : A software application used to access and view websites on the internet. Examples of commonly used browsers include Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Internet Explorer.

Cookies : Small files stored on a user’s computer that contain information related to a user’s browsing activity on a specific website. Cookies can enhance the user experience by remembering preferences or login information.

JavaScript : A programming language commonly used to add interactivity and dynamic elements to websites. Enabling JavaScript is often necessary for websites to function properly.

Persistent Internet Connection : A stable and continuous internet connection that remains active without interruptions. A persistent internet connection ensures smooth and uninterrupted access to the USTravelDocs platform.

Browser Compatibility : The ability of a website or online platform to function optimally across different web browsers, such as Google Chrome, Mozilla Firefox, Apple Safari, or Microsoft Internet Explorer. USTravelDocs is designed to work best with these supported browsers.

Cache : A temporary storage location in a web browser where copies of recently viewed web pages, images, or other data are stored. Clearing the cache removes this stored data and can help resolve login issues caused by conflicts or outdated information.

Reset Your Password : The act of changing or creating a new password for your USTravelDocs account. Resetting your password can often resolve login problems and enhance the security of your account.

Browser Extensions/Add-ons : Additional software components or tools that can be added to a browser to enhance its functionality or provide specific features. However, some browser extensions or add-ons may interfere with the proper functioning of the USTravelDocs website.

Website Updates : Changes or modifications made to the USTravelDocs website to improve performance, fix bugs, or introduce new features. Checking for website updates is important as maintenance or updates may occasionally affect login functionality.

Customer Support : A service provided by USTravelDocs to assist users with technical issues, troubleshooting, and resolving problems related to their account or the platform.

Government Advisories : Official announcements or notifications issued by the U.S. government or relevant authorities regarding travel, immigration, or any issues that may affect the operations of the USTravelDocs platform.

USTravelDocs Login Issues Forum : An online community or forum where users can discuss and share experiences, insights, and solutions related to login issues encountered on the USTravelDocs platform.

Immigration Experts : Professionals with specialized knowledge and expertise in immigration law, regulations, and processes. They can provide guidance and assistance in navigating visa applications and other immigration-related procedures.

Technical Support Teams : Groups of professionals experienced in troubleshooting technical issues and providing assistance with software, hardware, or online platforms such as USTravelDocs. They can help identify and resolve login issues that may be caused by technical glitches or errors.

This Article in a Nutshell:

Experiencing USTravelDocs login issues? Ensure your browser is up-to-date, clear cache and cookies, and have a stable internet connection. Reset your password and disable browser extensions/add-ons. Contact customer support or check government advisories for updates. Seek help from online forums or professionals if issues persist. Patience and persistence pay off. Happy travels!

So there you have it, folks! Navigating the USTravelDocs login issues is no longer a daunting task. Armed with these tips and tricks, you can bid farewell to those frequent logouts and embrace a seamless visa application process. Remember, if you want more on all things travel and immigration, check out visaverge.com. Happy travels and smooth logins await you!

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Home » How to Fix » USTravelDocs Login Not Working: Here Is How To Fix

USTravelDocs Login Not Working: Here Is How To Fix

The “USTravelDocs login is not working” issue at a glance: Platform : USTravelDocs. Problem : Login problem. Impact : Users are unable to access their USTravelDocs accounts. Reason : Incorrect login information, system issues, authentication failure, server issue, or an unknown issue on USTravelDocs’ end.

Do you want to apply for a US visa and passport? USTravelDocs can be your choice. For your vacation, business trip, or immigration to the United States, it is essential to complete your application process – USTravelDocs helps.

However, one common problem that many people may need help with is the login issue. If you also can’t log in to your USTravelDocs account, this guide will help you.

In this guide, we’ll explain the troubleshooting steps that will let you resolve the issue and sign in to your account.

How to Troubleshoot If USTravelDocs Login is Not Working?

If you are unable to log in to your USTravelDocs account it could be due to any of the following – incorrect login information, system issues, authentication failure, server issues, or an unknown issue on USTravelDocs’ end.

The problem is very common and can be solved by applying some very simple troubleshooting steps, which are –

Check Your Internet

Due to weak/unstable internet, the authentication process may get delayed and the login session may expire resulting in you failing to log in to your account.

So, check your internet and make sure it is fast and strong enough.

Consider restarting your Internet device, reconnecting your device to the Internet, and trying to sign in to your account again.

Check Your Login Info

If you are unable to login to your USTravelDocs account you should check your login information. Information may be incorrect or mistyped.

Create a New Account And Retry

The login issue may be caused by a problem with your existing USTravelDocs account, creating a new account and trying again may resolve this issue.

Open a new portal by visiting usvisascheduling.com/en and create a new user account (make sure you use the email address that is associated with your existing USTravelDocs account.)

Note: A new username and security answers may needed.

Contact USTravelDocs Support

If the issue persists and you can’t sign in to your account, the issue may be related to your account or an issue on USTravelDocs’ end. Contact USTravelDocs Support to report a problem and receive assistance. You can contact the support team by visiting their official site.

Final Words

USTravelDocs login issues may arise when your account authentication fails, which may be caused by weak/unstable internet or incorrect or mistyped login information. However, troubleshooting this problem is simple – restart your Internet device and check your login credentials to make sure there are no typos. If this doesn’t help, create a new account with the email associated with your old account.

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Visa Traveler

Exploring the world one country at a time

US visa CGI account frozen for 72 hours: What causes it and how to prevent it?

Published: June 15, 2022 51 Comments

With the limited availability of US visa appointments, it’s already a pain to find an appointment for your visa interview. You have to check for available appointments several times a day, even at odd hours such as late nights or early mornings. And, on top of that, it’s quite frustrating if your US visa account is frozen for 72 hours for suspicious activity. 

When your CGI account is frozen, you are often presented with the following error message.

“Your account has been frozen for suspicious activity, and you will not be able to access it for up to 72 hours. Your account will be unfrozen automatically after that time. Our call center agents will not be able to assist you with unfreezing your account or scheduling your appointment until then.”

Having your CGI account frozen for 72 hours is frustrating and discouraging. It crushes your hopes. Especially when you haven’t done anything suspicious. You were only trying to book an appointment for your visa interview. What’s suspicious about it? You weren’t trying to game the system or hack someone’s account. It’s your own account. You paid $160 for the fee, not a small amount. You deserve to book an appointment. 

I hear you. I have been there. I know why it happens and how to avoid it. In this article, I will explain why a CGI account gets frozen for 72 hours, how to prevent it and if there are any options to unfreeze a frozen account. 

What does it mean by a CGI account frozen for 72 hours?

Your visa appointment (also called CGI Federal or US Travel Docs) account is frozen for 72 hours when you see the following message on your account. 

When you see the above message, your visa appointment account is locked for 72 hours and you cannot log back in for at least 72 hours. 

The 72 hours is calculated from the first time you see the error message. So any repeated login attempts will not prolong the time. Any attempt to change the password will not extend the time either. 

Related: How to schedule a US visa interview – A step-by-step guide

Why does a CGI account freeze for 72 hours?

The main reason why this is in place is to prevent agents and bots from gaming the system and taking away the opportunity for individual applicants to book appointments that they deserve. 

Agents that deal with US visa applications often have a pool of “placeholder” accounts. They use these accounts to look up and hold appointments. Since these accounts are used to view the availability and/or hold appointments but never to actually attend an appointment, they are repeatedly used for months and years. Some agents use bots to automate this activity. 

Here is an example of why these agents use such placeholder accounts. The US visa fee is $160 and is valid for one year. If an agent can find appointments for 10 applicants and charge $100 each, that is a $1,000 return from a $160 investment. That’s a very good return on investment. So depending on how many clients they have and how big their business is, they maintain tens or even hundreds of such placeholder accounts.

If you think about it, this practice of looking up or holding appointments can lead to limited or unavailability of appointments for those that genuinely need them. 

CGI Inc. , the software company that built and maintains the US visa appointment systems, has features to curb such practice. When the CGI Federal system senses that an account is often used to look up availability or hold appointments more often than necessary, it flags the account suspicious and freezes it for 72 hours. 

Now, there isn’t an easy way to determine whether an account is a real account or some agent’s placeholder account. So the criteria for flagging suspicious accounts can sometimes freeze real accounts. And that’s also a reason why the accounts are temporarily frozen for 72 hours instead of permanently banning them. 

CGI Federal is actively working on making its systems more efficient but as of now, a few extra clicks or lookups can flag your account as suspicious and can get your CGI Federal account frozen for 72 hours. 

How to unfreeze CGI account?

The only way to unfreeze CGI account is to wait 72 hours. But there have been instances where the accounts were released/unfrozen after 24 hours. Therefore, wait about 24 hours and then access your account. Trying once every 24 or 36 hours will help figure out if your account is unfrozen and you can log back in. 

Any attempts to log in while your account is frozen will not reset the clock or extend the frozen time. So there is no harm in trying to log in once every 24 or 36 hours. 

Also, contacting customer service or changing password will not unfreeze your account. Creating a new account and paying the fee again will not work either, since the new account will be flagged as a duplicate as most of the information will be identical to the frozen account.

Therefore, there is no option other than waiting 72 hours. The smart option is to prevent an account freeze. 

How to prevent a CGI account freeze for 72 hours?

Your US visa account might freeze for many reasons. Only the developers at CGI Federal would know the exact reasons. Below is the list of activities that I think are considered suspicious by CGI Federal. Avoiding these suspicious activities will prevent your CGI account from freezing for 72 hours. 

DISCLAIMER The below list is based on my own personal experience and knowledge. Only the developers at CGI Federal know what activities constitute suspicious. Therefore, we shall not be held liable for any inaccuracies.  

Suspicious Activity 1: Concurrent logins

Your visa account is frozen for 72 hours if CGI Federal notices that you have logged into your account concurrently. Concurrent logins indicate that your account may be a placeholder account and several people are using it to view appointments. 

Here are some of the ways to avoid concurrent logins.

1. Do not share your login information with others

It’s not an uncommon practice to share login information with family and friends to maximize the chances of finding an appointment. But this can backfire as concurrent logins are considered suspicious activity. Do not share your login information with others. 

2. Use only one browser for your CGI account

Logging into your CGI account from different browsers and not properly logging off can seem like concurrent logins. Always use only one browser on your computer to log into your CGI account. 

3. Log off completely after you view the available appointments

Keeping the tabs or browsers open or closing them without properly logging off can keep the sessions alive on the server. These may seem like concurrent logins. Always log off completely after you are done using your CGI account. 

Suspicious Activity 2: Logging in from different devices

Your visa account is frozen for 72 hours if CGI Federal notices that you have been logging into your account from different devices. Similar to concurrent logins, logging in from different devices may raise red flags suspecting that your account may be a placeholder account. 

Here are some of the ways to avoid logging in from different devices.

1. Use only one device, preferably a computer/laptop

A US visa is a serious endeavor and you should use a computer or laptop for your visa application and appointment booking. Mobile phone screens are too small and they can be cumbersome to handle an activity such as booking a US visa appointment . 

Whichever device you pick, make sure to use the same device throughout the visa appointment booking process. 

2. Always use the same computer/laptop 

If you prefer to use a computer/laptop for booking your US visa appointment, use the same computer/laptop for logging into your account every time. 

If you prefer to share your login with someone at home so you can look up appointments round the clock, have them use the same computer/laptop. Divide up your time into blocks and have each of you use the same laptop in that block of time. 

Suspicious Activity 3: Performing more than 12 actions in one session

Performing more than 12 actions in one session will not right away result in an account freeze, but will result in getting blocked from viewing the appointments until 12am EST the next day. 

If you are close to performing 12 actions, you will be presented with a “you are approaching the maximum number of times you may view this page…” message. 

When this message is shown, simply finish booking your appointment or log off completely. And, do not log back in for at least 6 hours, otherwise, you risk getting your CGI Federal account frozen for 72 hours. 

RELATED: You are approaching the maximum number of times: What causes this error and how to avoid it?

Suspicious Activity 4: Logging in more than 4 times in a day

Logging into your CGI account way too many times in a day can also freeze your account. But how many times is way too many times?

How many times can you login to CGI Federal in a day?

You can login to CGI Federal up to 4 times a day. Logging in more than 4 times a day can trigger suspicious activity which can lead to your CGI account frozen for 72 hours. If you are going to check your appointments 24×7, then space your logins at least 6 hours apart.

It’s already a pain to find an appointment for your US tourist visa due to limited availability. On top of that, it’s frustrating if your US visa account gets frozen for 72 hours. You are often presented with the following message when your account is frozen.

The only way to unfreeze your CGI account is to wait 72 hours. Contacting customer service or changing password will not unfreeze your account. The wisest option is to prevent an account freeze. 

As per my experience, activities such as concurrent logins, too many actions in a given session or too many logins in a day can all constitute suspicious activities.

Is your CGI account frozen for 72 hours? What activities do you think triggered it? And, how long did you have to wait? Let me know in the comments below.

WRITTEN BY THIRUMAL MOTATI

Thirumal Motati is an expert in tourist visa matters. He has been traveling the world on tourist visas for more than a decade. With his expertise, he has obtained several tourist visas, including the most strenuous ones such as the US, UK, Canada, and Schengen, some of which were granted multiple times. He has also set foot inside US consulates on numerous occasions. Mr. Motati has uncovered the secrets to successful visa applications. His guidance has enabled countless individuals to obtain their visas and fulfill their travel dreams. His statements have been mentioned in publications like Yahoo, BBC, The Hindu, and Travel Zoo.

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51 Comments

Nikhil REGE says

February 9, 2023 at 8:44 pm

Hi, I too have faced this issue of my account being blocked twice till now. Can you or someone explain the best way to get an appointment without getting blocked out? Thanks!

Thirumal Motati says

February 10, 2023 at 11:33 am

Hi Nikhil! Only the developers at CGI Federal knows why an account get would get frozen. But as per research, avoiding the four suspicious activities mentioned in this article can help you not get your account frozen.

February 13, 2023 at 5:52 am

It’s a really helpful Article. Appreciate your input.

January 26, 2023 at 5:19 am

I had an issue when applying for my tourist visa. After contacting customer service and following their advice, my account got frozen. Since 19/1/2023. The 72 hours have passed and still frozen.

January 26, 2023 at 1:27 pm

Hi Amira! Usually, it’s 72 hours. If the account is frozen longer than that, you must contact customer service.

Hannah says

February 11, 2023 at 2:02 pm

Hello Amira, I am currently in the same situation as you. Were you able to get your account unfrozen?

December 23, 2022 at 6:28 pm

Does having a frozen account lead to a reason to reject visa?

December 24, 2022 at 4:57 am

Hi Wasu! No, not at all. Account freeze DOES NOT lead to visa refusal.

Souvik Biswas says

December 22, 2022 at 4:57 pm

Hi, my account was frozen due to multiple logins and I was told to wait 72 hours. Now it is over 5 days and when I try to log in it tells me the username and password are incorrect. Resetting the password via email does not work. Can you provide any information on this?

December 23, 2022 at 5:46 am

Hi Souvik! The incorrect username/password is a different issue, unrelated to account freeze. There was a system issue on their part that triggered this username/password incorrect error a few months ago. I’m not sure if this is a technical issue again. I suggest contacting US Travel Docs customer service on their email or phone number.

December 23, 2022 at 6:25 pm

Hi Thirumal, thanks for the response. Indeed the two cases are unrelated, but one triggered another. First, the account was frozen. Next, the frozen message was gone after around 60 hours and the new error – “make sure the username and password are correct” – popped up. As I mentioned resetting the password does not work; it still spits the same error. You mentioned this happened before too and I suspect it is the same glitch. Contacting customer service via phone is absolutely useless as they are unable to provide any information; all they keep saying is I have to wait, which I have been doing for the last six days now. I emailed them as well but no response so far for more than two days. Any idea how long it took to resolve the glitch last time? Also, do you know if there is an alternative and faster way out other than the US Travel Docs customer service?

December 24, 2022 at 5:01 am

I think it was over a weekend, so it took a couple of days for them to fix it. But again, customer service may not be aware of the technical issue, hence they are pushing back on you. Not sure where their technical team or customer service is located, but the Christmas holidays may be affecting their turnaround time. While you wait, try other browsers, clearing cache, etc. to see if that helps.

December 30, 2022 at 4:52 pm

Hi Souvik, any success? I’m having the same issue. I tried to schedule the appointment on Dec 20th after the fee was submitted. It didn’t let me schedule, and after that, I’m locked out. The user id password shows incorrect even after resetting the password. Have emailed US travel docs. Hopefully might get an answer after the holidays.

December 3, 2022 at 5:24 am

I see a message that my account has been frozen when I try to log in after a gap of 2 days (earlier I’m able to log in) the CGI portal. How we can know when it was frozen or just now it got frozen. I don’t know what exactly I’ve done to freeze it. I’m still waiting to unfreeze my account as you mentioned. Is there any way to know when it got frozen?

December 7, 2022 at 8:14 am

Hi Uday! When you see the message the first time, that’s when the account is frozen. You will have to wait 72 hours from that point to unfreeze your account. You can try every 24 hours to see if was unfrozen. But if you really want to know the exact date and time on which your account was frozen, you will have to contact CGI portal customer service. They will be able to give you the info.

January 26, 2023 at 7:09 am

Hi, did you get your account unfrozen and sorted? My account got frozen on 19/1/2023 but it is still frozen until now 26/1/23. I don’t know what to do. Customer service said i would be able to access it yesterday 8.44pm 25/1. Today they told me to try again 8.44pm 26/1/2023.

January 26, 2023 at 1:26 pm

Hi Amir! Usually, it’s 3 days and it can’t be this long. It looks like your account was locked at 8.44pm on the 19th, so it should have been unlocked by 8.44pm on the 22nd. Did they give you any reason why your account has been frozen for this long?

November 10, 2022 at 2:23 pm

Hi, yesterday my account is locked and it’s showing till 72 hours I can’t log in. But I haven’t paid any amount for the booking yet. Can I create a new profile and book an appointment?

November 21, 2022 at 4:27 am

Hi Ram! You can create a new account, but the system will flag the new account as “duplicate” because your name and passport numbers will match with your old account. Then you will have to contact their customer service to have the accounts merged. Since one of the accounts is frozen, you will end up with a “frozen” account again. So it’s better you just wait out the 72 hours and continue booking your appointment instead of creating a new account.

November 2, 2022 at 12:32 pm

Hi, my account got frozen 3 days back and after 72 hrs I tried to log in but it shows a login error and the username, and password was incorrect. Even I am using the correct credentials. I also reset my account and password with help of [email protected] after that also it shows the same. May I know the solution?

November 7, 2022 at 7:16 am

Hi Sai! There was a technical issue that resulted in this issue for many. US travel docs have already fixed the issue. I hope you were able to get back into your account.

Nidhi sharma says

October 28, 2022 at 7:12 pm

Hi dear, I am trying for a US student visa (F-1) from August 2022 but am not getting the appointment scheduled. Ideally, how much time embassy will take for the appointment? I have an emergency to join them as soon as possible for my Ph.D. program. And even this account may also freeze after logging into 2 times a day only. Please guide me if you can tell me the possibility

October 29, 2022 at 3:59 am

Hi Nidhi! If you are applying for an F1 visa, you are eligible to request an emergency appointment. In order to request an emergency appointment, you must first schedule an appointment for any future date. If you see a slot, even if it’s in 2024, just book it. After that, in your dashboard, you will see the option to request for an emergency appointment. Follow the instructions and request an emergency appointment. Once your request is approved, you will have slots available for every day, so you can choose whichever slot you like.

Gaurhari says

October 16, 2022 at 10:31 am

When we deposit 160 dollars, the validity is 1 year and getting a slot for an interview in 2024. Then fee payment will lapse. Please suggest.

October 18, 2022 at 7:09 am

Hi Gaurhari! The MRV fee receipt and slot are two different things. The validity of the MRV fee receipt is one year, but the slot booked can be any day in the future.

October 11, 2022 at 2:31 am

My account is frozen for 72 hours. I have initiated a NEFT transfer for my MRV fee prior to that. Even if I cannot log in, the receipt number should generate, right?

October 11, 2022 at 8:40 am

Hi AniD! Yes, even if you cannot log in your receipt number will be generated and becomes active once the payment is reflected.

Brylle says

September 27, 2022 at 4:10 am

Hi, my account was frozen and I don’t know why, I have a scheduled interview tomorrow. Will It affect my schedule because my CGI account was frozen? The last time I check everything is ok on my account, including the scheduled appointment, and payments.

September 27, 2022 at 6:43 am

Hi Brylle! No. Your scheduled interview will not be affected. It’s just your login that’s frozen, it won’t affect your interview tomorrow. You only need access to your account to print your interview confirmation. If you have already printed it, then there is no need to log into your account.

Priya Ponnu says

October 3, 2022 at 8:24 pm

Hello, my account has been frozen on 10/2/2022 at 5:30 am EST. And I’ve tried to log in at 24 hours to see if was unfrozen. My question is if we tried log in again then will the clock for 72 hours reset? Or does it count when it was initially locked? Please clarify, thank you.

October 7, 2022 at 4:16 am

Hi Priya! No. It won’t reset. The 72 hours start from the initial time your account was locked. Subsequent logins will not reset the clock.

February 5, 2023 at 7:11 pm

My spouse had a non-immigrant visa appointment but we didn’t go through w it also the appointment was cancelled due to covid. But now that her immigrant visa is scheduled for an interview when we registered for the document pick up the bottom of the document pick-up confirmation page says ds160 instead of ds260 but everything else is good for IV. Any suggestions?

February 10, 2023 at 11:40 am

Hi Sp! DS-260 is for US immigrant visa applications. For non-immigrant visa applications, DS-160 is the correct form. So you are fine.

September 26, 2022 at 11:03 am

Guys these all won’t work at all. I have been trying to get the slot since three months. I met one agent he has given within 5min for that they have charged around 1 lakh. I don’t know what is going on behind the scene.

September 27, 2022 at 3:08 am

Hi James! These agents can get you one in 5 minutes but you will not only have to shell out a premium but also make it more difficult for others. US Embassies in India have been requesting everyone to report such agents so those waiting for months can get an appointment.

Hamdi Mohamed Soliman says

September 26, 2022 at 10:16 am

I made a mistake when I created my account with CGI to pay the fees for a US visa as I selected the wrong country mistakenly. How I can delete this account to create a new one?

September 27, 2022 at 3:11 am

Hi Hamdi! You can’t actually delete your account. When you try to create a new account in a different country, the system will throw an error that you have a duplicate account. The easiest way is to have US Travel Docs customer service change your country on your existing account. Simply email or call them and they will do it for you.

Anisha says

September 18, 2022 at 7:08 am

Hi Thirumal, I have been having trouble getting a US visa. The available interview dates are for the year 2024. Would you know how can I get an appointment in 2-3 months or if I should wait a bit (like 1-2 months) and maybe the US embassy will have more dates available or they might have fixed the glitch? Let me know your thoughts. Thanks!

September 18, 2022 at 10:05 am

Hi Anisha! US visa appointments especially for B1/B2 are very limited. Dates too far in the future such as the ones in 2024 will be canceled at some point as they are just placeholder slots. You can grab one of those for now and keep looking once or twice a day. You may eventually find an appointment. Also, try other consulates. I was told by some readers that consulates in the South have more availability compared to the North. So try other consulates as well.

Praveen kumar says

October 30, 2022 at 1:19 am

My account was frozen yesterday. I am really looking forward to booking a slot for spring 2023. Will there be slots when I got my account unfroze. Any idea how will they release slots from now on? Like in how many phases or groups? Please give your insights on this.

October 31, 2022 at 11:10 am

Hi Praveen! Sorry to hear that. The slots are made available on a daily basis. I’m not sure at what time they are made available, so keep checking. Since your account is already frozen, you won’t be able to log back in for 72 hours. But once you are back in, keep checking a few times a day.

Prasad bodas says

September 13, 2022 at 3:59 pm

My account is also frozen. I have 1 question though, I have transferred my visa fees directly from my net banking, not through the payment gateway of the path to the US visa site. So will it work for me? Also want to talk to you regarding the digital nomad visa. My cell number is 9850171815. Please send me your contact number. Dr Prasad Bodas from Satara, Maharashtra.

September 19, 2022 at 3:22 am

Hi Prasad! You must use the payment gateway which ties the receipt number to your transaction. This way, your visa fee payment status is updated quickly in US Travel Docs. If you have made a transfer from your net banking and used your receipt number as a reference, it would still work but it may take longer to reflect in US Travel Docs. If you made the transfer without using your receipt number, then there is no way to tie your payment with the visa system. Your payment may not reflect in US Travel Docs and you must contact their customer service for help.

Sure. But unfortunately, I don’t take phone calls. You can leave me a message using the contact form .

Krishnam says

August 25, 2022 at 11:44 am

My account was frozen when I tried login from a Windows VM connected via VPN. So, do not use VMs or while connected to VPN.

August 26, 2022 at 7:09 am

Hi Krishnam! Thanks for the information. Very helpful for others in the same situation.

Temitope says

August 17, 2022 at 2:45 am

Will I be able to reset my password when my account is been locked for 72hours?

August 17, 2022 at 3:35 am

Hi Temitope! Yes, you can reset your password while your account is frozen, but you cannot log in until your account is unfrozen/unlocked.

July 31, 2022 at 4:46 am

My account got locked yesterday night. I was on Wi-Fi, lost electricity, connected my mobile hotspot, tried accessing the homepage and viola was promptly thrown out and locked out for 72 hrs.

August 4, 2022 at 7:00 am

Hi Halwa! Sorry to hear that! I assume that your IP address was changed when you connected to your mobile hotspot and CGI Federal might have seen this as a concurrent login.

Vivek Gondalia says

July 18, 2022 at 7:46 am

Turn off your VPN, if you use it while logging into CGIFederal. If not, as mentioned above space your logins 6-hours apart. Thanks for sharing the above experience.

Hopefully, US Travel Docs, update their system to allow Customer Service Representative to un-freeze locked account, if the user calls in and passes authorization test(s). Fingers crossed!

July 18, 2022 at 8:59 am

Hi Vivek! That would be the best otherwise it’s too annoying if you get your account frozen too often. I hope US Travel Docs will hear us and do something about it.

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User Could not be created – USTravelDocs Error

If you want to apply for US Visa , you need to first fill out the DS-160 form and then later create an account on US Visa Appointment Online booking system at ustraveldocs.com . Sometimes, when you are trying to create an account you may get an error that says as listed below

 “Your request cannot be processed at this time. The site administrator has been alerted.”

 “User could not be created. Please ensure First Name and Last Name are entered as they are in your passport.”

In this article, we will review the common reason for this error and and how to resolve the issue.

Why do you get the error “User Cannot be created..”?

When you try to create an account on USTravelDocs Portal website, USTravelDocs.com, sometimes, you may get the error: “ Your request cannot be processed at this time. The site administrator has been alerted. User could not be created. Please ensure First Name and Last Name are entered as they are in your passport.” It looks like as in the below screenshot.

It can be very confusing at times, when you see this message as it may not even occur to you why you got the error. You may reach out to support, still you may not get the right solution.

The simple reason you get this error is because of one of the below reasons

Account Exists using the same email

• You might have already created an account in the past on USTravelDocs.com in the past and totally forgot about it. When you try to create a new account, the message is misleading telling that something is not right. The system does not tell that you already have an account and you can be confused.
• Usually, this can happen when you worked for a company and they used your email id to create an account for you in the past and you totally forgot it. We will look at how to solve this in next section
• Also, sometimes, you might have sent an email to [email protected] or a similar email id relevant for your country and they would have created an account for you in the CGI Federal system without your knowledge. It is strange, but can happen more often than you think.

Entered Characters that are not allowed

Sometimes, you may get this error because you entered some characters that are not allowed as well. It could be a dot or extra space or something that the system is not liking it and giving this error.

Unfortunately, the system is not smart enough to give you the right error message.

How to solve “User could not be created” Error

First, you need to double-check the email you entered during the signup process and if you still have access to the same email. If you still have access, then you are in luck. The fix is simple, click on the “Forgot Password?” link in the bottom and in the next screen you will need to enter the email id. It looks like in below

If the email was correct, You will get a confirmation message on the screen like below screenshot saying “ An email has been sent to you with your temporary password “

You will get an email with the login and password information, you can use that to login to the USTravelDocs system. Below is the email from them.

That’s it folks. It may sound simple, but sometimes, we might wonder as simple as the ‘forgot password’ button does the trick.

What was your experience with the issue? Share your thoughts in the comments section below.

You may also check similar error that face USTravelDocs System below

• How to Check US Visa Status Online? CEAC Website, Errors Info
• How many times can I reschedule my US Visa Appointment? India? Others?
• Your Group Size is larger than the Current Allocation – U.S. Visa Error, Fix ?
• Error occurred while loading a Visualforce Page – US Visa Appointment
• Your personal details match the profile which already exists – US Visa Error
• Change US Consulate interview location on DS-160 after Submission?
• US Visa Stamping: Passport Tracking Statuses Meaning, Flow
• Sorry, you have been blocked – USTravelDocs.com Error, Solution
• Petitioner Name, Info in US Visa Appointment – H1B, H4, L1, L2?
• Access limitation US Visa Scheduling Error: Reason, Solutions

Other Articles

41 comments.

Thanks a lot!!!!! It worked with a previously used email ID.

Hi, I am having the same issue in here. 5 years ago I was using the [email protected]. This time when I am using the same email to retrieve the temporary password, nothing happened. I have checked multiple times to the mailbox/trash/spam …no email from [email protected] for temporary password at all. Any better solution to share please ?

I have the same problem, I tried forgetting password but did not receive any email even in spam folder. Could anyone help?

Thanks in advance.

I am facing the same issue. Were you able to fix it?

I am still facing the same problem even though i clicked forget password but i still didnt receive any password on my registered email.

What to do, please help

Mehereen, Your best bet is to call the customer service or raise a ticket. You can also speak to them over the chat, try that.

Hi everyone, I share a situation that I solved: First, turn off your VPN and then re-enter the homepage of the site. At this point, the home page should be in your native language. Then, type your name in all caps, enter a global email address (like Gmail), and finally enter a password consisting of letters and numbers. Do not use other characters for all messages. After the above attempts, I can successfully register.

That helps a lotttttt!!!!!!!!!

Getting an error – The Country you are registering is no longer active

Aks, If you are doing the above for Country India, it will not work. You must use USVisaScheduling.com website. Read How to create account with USVisaScheduling.com

aah bullshit,I also can not create my account even though everyting is fine i entered,I tried with forgot passport ,it didn’t helped.

Hello Rana.. have you been able to resolve it?? I am also having this same issue.. I’ve tried to send them a mail nothing yet..

Its extremely frustrating, I clicked on forgot password and it lets me change password but even with freshly created password it won’t let me login, what option do I have, please guide

I am having same problem as well. Not sure if your problem got resolved? Thanks

There is a new site https://www.ustraveldocs.com/

Hi, Could you resolve the issue?

Sir,i already payment visa fees through axis Bank, then after 48 hours i am unable to login my account, it’s showing some error in user id, password are incorrect

Same issue here. I saw that they recently moved to a different website. I have send them emails, but yet to get a response

Hi did you get any response? I am facing the same issue after the website changed to new one

same issue for me as well

I tried several times obtaining a new password, but the system does not recognize the user. But I have always used this user name in the past. In addition, there is a guidance to use email as user name in the format “[email protected]” but my email address does not follow that format.

Where can I go to seek help on this> Thanks

I have same email address but I forgot password. After clicking forgot password , it says they will sent email but there was no email sent yet

Hi Bijaya, I have the same problem were u able to get it resolved?

Regards, Pushkar

any luck on how to get this issue resolved?

Same thing happened with me, what should I do ?? pls give me suggestions

after login to there page, go to provide feedback page, there you can write your problem they will solve it

Same case with me I feel my account has been blocked as I can not login even with right credentials

Hey same here, were you able to resolve?

In my case I couldn’t log in on my account and it is always said the salesforce.com servers are temporarily unable to respond to your request. Can you help me with this?

andini, There have been few issues with their system for the last couple of days. Call the customer service.

Thankyou so much for this article. I would have been helpless without this.

Cheers Alex!

I’m trying to make a new account with an email that has never been used. I’ve checked using the “forgot password” method and didn’t get an email. I’ve checked all of my inputs multiple times and there seems to be nothing wrong, but the system still won’t accept it. I even tried using other devices thinking that it might be a device problem. If anyone knows what else could be wrong please let me know. Thank you

same happened with me. pl help me if you get the solution

I have created my profile through Dominican Republic instead of India in US Travel doc by mistake and unable to delete it now nor create a profile using same ID through India.

after login to site go to provide feedback page and write what happend and tell them to change the country they will change it. for me also it happend they have solved it.

Hello Team,

I have transferred my previous employer profile to my new profile. I have already booked the appointment for March 2023. Could you please guide me how I can verify my petitioner information. I am trying to look for the information in the update profile page but that does not have any information about petitioner and receipt name. Just wanted to make sure if I have change my petitioner information or not due to profile transfer.

Regards, Santosh

My case was my agency got an auto fill in situations upon filling in the application by entering all the information there was changes happens by entering the address the other information was changed too by another’s name so my problem is my appointment application was named to another person then the rest information was belong to me now my problem is I want to delete my profile so how to do that so I can book a new one with correct name please help me

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• K-1 Fiance(e) Visa Case Filing and Progress Reports

Cannot create an account on US travel docs website

By J_<3_S June 12, 2015 in K-1 Fiance(e) Visa Case Filing and Progress Reports

• Register to Reply or Ask a Question
• Go to first unread post

12 posts in this topic

Recommended posts, j_<3_s   1.

I am hoping someone will be able to help!

I am trying to create an account on the US travel docs website and every time i try it comes up with the follow message:

• Your request cannot be processed at this time. The site administrator has been alerted.
• User could not be created. Please ensure First Name and Last Name are entered as they are in your passport.

Did anyone else have this issue??

My K1 petition has left NVC and is in transit to the consulate and i am really wanting to get this sorted :/

Thanks in advance!!!

NOA1: 10/27/15

NOA2: 05/11/15

SENT TO NVC: 05/29/15

RECEIVED BY NVC: 06/05/15

CASE NUMBER ASSIGNED: 06/08/15

LEFT NVC: 06/10/15

RECEIVED BY CONSULATE: 06/16/15

INTERVIEW: 07/16/15 - Approved!

POE: 08/03/15

MARRIED: 09/25/15

AOS SENT & EAD: 10/09/15

NOA 1 AOS: 10/16/15

BIOMETRICS: 11/09/15

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Adil & Jeanne   296

the dates you posted are not right

sent to NVC in November and they received in JUne of the same year

I think you must mean sent to NVC 11/29/2014

maybe this is your problem

the dates you posted are not right sent to NVC in November and they received in JUne of the same year I think you must mean sent to NVC 11/29/2014 maybe this is your problem

Sorry didn't released, its just a typo it was sent to NVC on the 29th of may so 05/29/15.

It was sent to the Sydney consulate a few days ago on 06/10/15 and as far as i know it has not yet reached the Sydney consulate.

Do you think i am not able to create an account on the US travel docs site because it has not yet been received by the Sydney consulate?

Unidentified   2,930

Have you ever applied for a visa to the united states through ustraveldocs.com? I had the same problem and it turned out that I had forgotten I was already a user and just needed to request a new password.

It shouldn't matter if they have your case or not.

Have you ever applied for a visa to the united states through ustraveldocs.com? I had the same problem and it turned out that I had forgotten I was already a user and just needed to request a new password. It shouldn't matter if they have your case or not.

A few years ago I applied for a J1 visa but I'm not sure if i used traveldocs website. Also at that time i had a different email address and the only details i am entering are my email address, surname and first name so i wouldn't have thought the sight would recognise me considering I am entering a completely different email address..

I have no access to my old email account so i am a bit concerned as to how i am going to retrieve my possible old account/ create a new one

Ok so literally just after i type my last reply i took your advice and requested my password to be sent.

But i am just confused as to how i already have an account with my current email address and I absolutely had not created my current email account when i applied for my previous visa in 2011.

Weird right?

EDIT: The only time i have given my email address throughout this process has been when calling NVC so maybe i had an account automatically created or something...

Anyway i guess i can complain as i can log in now - i just think its really strange..

Ok so literally just after i type my last reply i took your advice and requested my password to be sent. But i am just confused as to how i already have an account with my current email address and I absolutely had not created my current email account when i applied for my previous visa in 2011. Weird right? EDIT: The only time i have given my email address throughout this process has been when calling NVC so maybe i had an account automatically created or something... Anyway i guess i can complain as i can log in now - i just think its really strange..

Yes, that is weird! But good that you can log in now It took me ages to remember that I used ustraveldocs for my J1 and requested the password. I thought there was just something wrong with the website.

kmaj89   0

I have the same issue I just realised, ive managed to get in with my old account details now im just wondering if I pay the fees and If there is anything else I need to do

If your checklist from he embassy told you to do everything over ustraveldocs then yes, pay the fee, do the ds-160 and schedule the interview if they let you do that as well. Just make sure you have all the other required documents done too.

This was the email I received. I did pay the fee though now im considering this was a bad choice.

Dear K Visa Petitioner,

The U.S. Consulate General in Sydney has received your approved petition. Please have your fiancée create a profile via USTravelDocs and email our office at [email protected]. In the email they must advise the following information:

Case number (ie: SYD2014000000):

Email address:

Phone number:

Passport Number

This was the email I received. I did pay the fee though now im considering this was a bad choice. Dear K Visa Petitioner, The U.S. Consulate General in Sydney has received your approved petition. Please have your fiancée create a profile via USTravelDocs and email our office at [email protected]. In the email they must advise the following information: Name: Case number (ie: SYD2014000000): Email address: Phone number: Passport Number

Well it can have been a bit prematurely though it would be weird if they would make you create a profile at ustravdeldocs and then have other forms of payment etc when the website does everything. Hope everything works out!

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